Working at Applitools

Strategic Customer Success Manager

Remote job

Job Description

Applitools provides an AI-powered end-to-end testing platform that enables teams of any skill level to create, execute, and maintain powerful tests that validate more of their app across more screens and devices in less time. We've revolutionized the way teams go about testing user interfaces with autonomous testing and our proven Visual AI that replicates the human eye and validates websites the way users use them - not how computers operate them. Our use of AI throughout the software development life cycle leads to 18x faster test authoring, 5-10x more test coverage, and 80% less test maintenance so that teams can release code and features faster and delight their customers at every experience.

We are seeking a Strategic Customer Success Manager to join our team. This role focuses on driving customer adoption, growth, and value with our key customers. The ideal candidate will have a consultative approach, they will be comfortable listening, learning and then providing recommendations about how our products can help improve value in our clients workflows. They will leverage their strong technical background, good communication and problem solving skills to help our customers realize value. In addition, they will be a good partner and steward within Applitools, working within our core values: Better Together, Create the Impossible, Take Ownership, Empower Customer Success and Focus on What Matters.

Key Responsibilities:

• Customer Relationship Management: Develop and maintain strong relationships with key stakeholders in assigned accounts, ensuring a deep understanding of their business objectives and technical challenges and how to help them meeting their goals.

• Adaptability: Ability and interest in working in a fast-paced environment that supports and encourages new ideas and approaches to drive value and growth for our clients.

• Onboarding & Integration: Facilitate the adoption process, guiding customers through the integration of Applitools with their existing development and testing workflows, help them manage and think through change management all with an outcome focus.

• Strategic Planning: Collaborate with customers to create tailored success plans that align with their goals, leveraging Applitools’ solutions to maximize their ROI.

• Technical Support & Advocacy: Deeply understand their challenges and be able to partner with others in the business, such as support, product and engineering to drive to a solution.

• Performance Monitoring: Regularly review account health, usage metrics, and customer feedback to identify opportunities for improvement and growth.

• Training & Enablement: Deliver training sessions and workshops to educate customers on best practices and advanced features of the Applitools platform. Work in partnership with teams like Product Marketing to build out assets to support ongoing enablement in our client base.

• Cross-Functional Collaboration: Work with product, marketing, and sales teams to relay customer insights, influence product development, and enhance the overall customer experience.

• Have previously worked with SaaS/Cloud technologies

• Strong understanding of software development and testing methodologies, emphasizing best practices.
• Proven experience with JavaScript and modern testing frameworks like Selenium, Cypress, or Playwright; familiarity with an additional primary language (e.g., Python, Java) is a plus.
• Experience with CI/CD pipelines and tools (e.g., Jenkins, GitHub Actions).
• Ability to analyze technical data and metrics to inform decision-making and strategy.
• Process design experience, ability to understand workflows, and ability to think through strategic changes.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent in a bootcamp or related skill development course.

• 5+ years of experience in a customer/client-facing role. Experience working with external stakeholders.

• Proven ability to manage complex relationships and drive strategic initiatives.

• Good listening skills; ability to understand the clients process.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently and as part of a team in a fast-paced environment.

• Ability to travel (25%) for onsite work with clients.

• Ideally have experience in QA, Test Automation, or related industry.

• Experience working with Software as a Service (SaaS) and cloud technologies.

Applitools is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Applitools is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

Senior Frontend Developer

Ramat Gan, Tel Aviv, Israel

Job Description

Applitools is seeking a talented Senior Frontend Developer to join our Engineering department. As a Senior Frontend Developer, you will play a key role in designing and implementing user interfaces for our cutting-edge visual testing platform.

In this role, you will collaborate with cross-functional teams to develop and enhance our web applications, ensuring a seamless user experience. You will have the opportunity to work on challenging projects, leveraging your expertise in frontend technologies to create innovative solutions.

Responsibilities

• Designing and developing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code
• Collaborate with other R&D team members and Products to brainstorm features and guide decisions based on your knowledge 
• Building accessible web applications and interfaces using a componentized design language.

Qualifications:

• BSc (or higher) in Computer Science or equivalent industry experience.
• 5+ years of experience and strong coding skills in HTML, CSS and JavaScript/TypeScript 
• Deep understanding of responsive web design and accessibility principle 
• Experience with ReactJS and MobX is a strong advantage
• Solid UX design skills, including responsive and accessible design experience.
• Proficiency in web standards and protocols
  
• Ability to take responsibility, ownership and accountability for projects from start to end.

Preferred qualifications:

• You are passionate about writing technical blog posts, giving talks, or leading communities.
• You enjoy contributing to open-source projects.
• Experienced with Unit Testing, Test Automation and CI.
• You have demonstrable experience with modern JavaScript libraries and tooling.
• Experience with one or more front end frameworks e.g React, Vue, Angular, Ember and Backbone.

Product Designer (freelance)

Ramat Gan, Tel Aviv, Israel

Job Description

We are looking for a part-time freelance Product Designer to join our team at Applitools and help us ‘Create the Impossible’ by imagining, planning, and delivering designs and experiences for our core platform and products. This is an exciting opportunity to define what the future of automated testing can be, along with highly ambitious and creative Product Managers, Designers and Engineers who are changing the way products are being released worldwide.

This position is suitable if you can work at least three days per week as a freelancer.

Responsibilities:

• End-to-End UX and UI responsibility in a rapidly growing innovative company.

• Conduct a full design cycle from collecting inspiration through creating a perfect UI for all states and scenarios, and deliver to development.

• Provide UX/UI design that is branded, creative and innovative while facilitating a useful interactive experience.

• Be service-oriented and able to present, explain and justify designs to stakeholders.

• Maintain visual language and standards to create the application style guides for developers.

• Effectively manage tasks across multiple projects, deliver according to agreed timelines and ensure high-quality execution of all deliverable.

• Conduct product research based on data, competitor analysis and feedback from customers, to deeply understand our users’ challenges.

• At least 5 years of experience in both UX and UI design.

• Experience in designing complex solutions for B2B SaaS products.

• Intensive experience with Figma and other popular design and prototyping tools.

• Experience in building and maintaining design systems.

• Team player who knows how to collaborate and brainstorm with other designers and stakeholders.

• Familiarity with HTML, CSS and modern frontend frameworks.
  
  

Preferred Qualifications:

• Experience with the DevOps / testing / development domains.

• Bachelor of Design in Visual Communication or Interactive Design.