Configuring a Tunnel

A tunnel allows Autonomous to connect to an internal server that is not publicly available, and has a staging or testing version of the web application or website. The machine on which the tunnel agent is running must have unrestricted access to the internal server; if it does not have unrestricted access, you may encounter performance issues or forbidden access (error 403).

The tunnel defines one or more host names that will be recognized by Autonomous as internal if the host name appears in a test URL.

To Configure a Tunnel

1. In the Navigation bar, select Settings > Account and click Configure tunnel.

   

2. Enter a name for the tunnel and click Next.

   

3. Enter the host name. If there is more than one host, each host name should be separated with a semicolon (;).

   

4. Click Next.

5. Select the download agent for the tunnel and click Download.

   

   The agent corresponds to an operating system. To configure the agent, copy the command displayed in this window and run it in a command prompt.

   The configuration command is also available from the Tunnel menu after the tunnel is configured. On the Settings > Account page, next to the name of the tunnel, click and select Copy configuration command and then select the required operating system.

6. Open a command prompt and paste the copied configuration command.

7. To verify that the tunnel agent is running and connected to Autonomous, confirm that the tunnel has a Connected status on the Settings > Account page.

   

Modifying the Host

Once you have configured a tunnel, if required you can update the host. On the Settings > Account page, next to the name of the tunnel, click > Edit hosts.

Connection Issues

If the tunnel is unable to connect to the network, test the following:

• Confirm that you copied the command correctly.

• If the tunnel has a Connected status, but tests do not run successfully, confirm that you have unrestricted access to the host name defined in the tunnel configuration.