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Support Engineer

San Mateo, United States

Job Description

At Applitools, we’re on a mission to help test automation, DevOps, and software engineering teams release mobile and web apps that are visually perfect. We are a dynamic startup that provides the only commercial-grade, visual AI-based test cloud that validates application user interfaces in a fully automated manner. We are dedicated to helping companies quickly craft software that delights their customers.

 

We launched in 2015 and currently have over 300 paying customers around the globe, including Fortune 100 companies in software, banking, retail, insurance, and pharmaceuticals. Our service runs on a groundbreaking and creative image processing stack that we developed from scratch in-house.

 

Responsibilities:

As part of our Support engineering team, you will need an analytic and solution-focused approach to work as you will use new and cutting-edge testing technologies to reproduce and solve real customers issues. As our Support Engineer you will have the following responsibilities...


  • You will help customers effectively resolve technical problems using creative and often individually tailored solutions.

  • Contributing to ongoing research on tools and technologies such as CI, version control systems, testing frameworks, and libraries, bug tracking systems, etc. that are essential in the software world to extend integration with our product.

  • Continuous learning of new frameworks & coding languages will be a part of your day-to-day workflow, to align with our continuously growing supported SDKs and integrations.

  • You will identify, document and track bugs and issues, and collaborate with our Product and R&D departments for resolutions.

  • Categorize, prioritize and manage customer requests and issues via ZenDesk.

  • Actively contribute to both internal and external documentation including creation of code samples.



Qualifications:

  • You have programming experience with one or more of the following languages: Java, C#, JavaScript (additional languages are a plus).
  • You have a natural curiosity and skill for debugging and troubleshooting.
  • You are experienced with Object Oriented Programming.
  • You are a highly analytical person, who proactively thinks of the bigger picture when approaching problems.
  • You are genuinely interested and passionate about delivering top-notch solutions.
  • You are comfortable communicating complex technical solutions in a simplified manner to our customers with varying technical abilities.

 

Desirable qualifications:

  • Bachelor degree in computer science or a minimum of 2 years experience in coding.

  • Experience with automation testing frameworks is a plus.

 

Applitools is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Applitools is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.