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Customer Success Manager (East Coast, US)

Remote job

Job Description

At Applitools, we’re on a mission to help test automation, DevOps, and software engineering teams release mobile and web apps that are visually perfect. We are a dynamic startup that provides the only commercial-grade, visual AI-based test cloud that validates application user interfaces in a fully automated manner. We are dedicated to helping companies quickly craft software that delights their customers.


We launched in 2015 and currently have over 300 paying customers around the globe, including Fortune 100 companies in software, banking, retail, insurance, and pharmaceuticals. Our service runs on a groundbreaking and creative image processing stack that we developed from scratch in-house.



As a passionate and driven customer success manager at Applitools, You will be joining a newly forming function, with opportunities to set up the CS approach and develop how Applitools interact with our growing customer base. Your day-to-day work will include the following...

  • Meeting with our most strategic customers, interpreting their needs and delivering solutions to provide the best possible experience for our customers with the end goal of minimizing churn and driving expansion.

  • You will track critical action items for our enterprise customers, guiding them through a series of milestones for success and scheduling regular touch points to review progress.

  • Managing detailed and complicated onboarding processes with growing customers and delivering high impact product training based on the customers' environment and needs.

  • You will facilitate cross-team collaboration (Sales, R&D, Customer Support, Product and Marketing) to ensure that each of our customers receives a first-class customer journey.


  • Excellent communication and presentation skills with a demonstrated ability to read and own a room.

  • Sales engineering and/or Customer Success experience working for a SaaS technology vendor selling enterprise solutions to both technical and commercial audiences.

  • Excellent organization and project management skills to work with a large and growing client base.

  • A track record of success working with Enterprise accounts.

  • Strong technical aptitude, feeling comfortable holding a conversation on technical topics.

  • Ability and the motivation to take responsibility, ownership, and accountability for projects from start to end.

  • Having ability and persistence to initiate and build relationships.


Preferred qualifications:

  • Grasp of programming concepts in various languages including but not limited to JS, Python, Ruby, Java, PHP and .NET.

  • Familiarity with open source testing frameworks, methodology, and principles.

  • Understanding of Agile development methodologies including CI.

  • Bachelor's degree in Computer Science, Mathematics, or Engineering.


Applitools is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Applitools is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.